Frequently Asked Questions
Answers to all your questions about fg64
From opening an account to withdrawing via bKash, cricket betting to claiming bonuses — find detailed answers to all the important fg64 questions here.
Welcome to fg64. This page brings together the most frequently asked questions from Bangladeshi players — clear answers on creating an account and logging in, depositing and withdrawing money via bKash and Nagad, BPL and T20 cricket betting, slot games, the welcome bonus and responsible gaming are all provided below. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
Account Related
Creating an account at fg64 is very straightforward. You will need an active mobile number and a unique password. Fill in the registration form with the correct details and submit — your account will be ready right away. The whole process takes just a few minutes. After opening your account, you have the chance to receive a 150% welcome bonus on your first deposit.
If you have trouble logging in, first make sure your mobile number and password are correct. If you have forgotten your password, use the "Forgot password?" option on the login page to reset it. If the problem continues, contact fg64's 24/7 live chat support — the team is always ready to help you in Bengali.
Only one fg64 account is allowed per player. Opening multiple accounts on a single device or with a single mobile number is against the rules and may result in account suspension. Following this rule is mandatory to ensure a safe and fair gaming environment.
Yes, fg64 is fully mobile-friendly. You can easily use the site through the browser on any Android or iOS device. The website is built with a responsive design, so playing games, placing bets and making transactions is comfortable even on a small screen.
fg64 is only for people aged 21 and above. Please make sure you meet this age requirement. Opening an account or taking part in gaming activities by anyone underage is strictly prohibited. We believe in responsible gaming and always uphold this policy.
Deposits and Withdrawals
Payment Related
Deposits to fg64 via bKash are generally processed instantly. Follow the deposit instructions, provide the correct reference number, and the amount will be added to your fg64 balance within a few minutes. The minimum deposit amount is ৳500.
Yes, Nagad is one of fg64's approved payment methods. bKash, Rocket and Upay can also be used with equal convenience. The minimum deposit amount is ৳500 for all methods. Choose your preferred mobile banking method and add funds to your account easily.
fg64 generally completes withdrawals within 1 hour. Processing begins quickly after the request is submitted and the money is sent to your chosen mobile banking account (bKash, Nagad, Rocket or Upay). The minimum withdrawal amount is ৳800.
fg64 does not charge any extra fees for deposits or withdrawals. However, your mobile banking service provider (bKash, Nagad, Rocket, Upay) may apply charges according to their own transaction policy. Contact the relevant payment method's support for more details.
To deposit with Rocket or Upay, go to fg64's payment page and select the relevant method. Send money to the indicated number and enter the transaction ID in the deposit form. Your balance will update quickly once the correct details are provided. The minimum deposit is ৳500.
Wait a few minutes and refresh the page. If the balance still has not updated, contact fg64's live chat support with a screenshot of the transaction and the transaction ID. The support team will verify the matter and resolve it quickly.
Games and How to Play
Gaming Related
To bet on BPL matches at fg64, go to the sports betting section and select cricket. You can place bets before the match starts or through live betting. It is possible to bet on various markets including match winner, top batter and total runs. Check the odds carefully before placing a bet.
Yes, live betting is available at fg64 for international cricket matches including the T20 World Cup and ICC tournaments. Odds update in real time during the match and bets can be placed instantly across various markets. The same betting features are available for Bangladesh Tigers matches.
All slot games available at fg64 are developed by world-class game providers such as PG Soft, Pragmatic Play and JILI. These providers use RNG (Random Number Generator) technology, which ensures that the result of every spin is completely random and unbiased. Fair play is our commitment.
RTP is a game's theoretical return rate that indicates how much players get back on average over the long term. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 may be returned — however this is not a guarantee for every session. RTP is a long-term statistical figure.
The fg64 live casino section offers real dealer games from Evolution Gaming, Ezugi and other providers. These include live Baccarat, Roulette, Blackjack, Sic Bo, Dragon Tiger and many more. Experience playing with a real dealer in a live broadcast.
Bonuses and Promotions
Bonus Related
Open a new account at fg64 and make your first deposit to receive a 150% welcome bonus of up to ৳8,000. That means if you deposit ৳1,000 your total balance will be ৳1,500. To claim the bonus, select the applicable bonus code or option at the time of deposit. A 10x wagering requirement applies to the bonus.
A wagering requirement means you must place a specified amount in bets before you can withdraw a bonus. The welcome bonus at fg64 requires 10x wagering. That means if you receive a ৳2,000 bonus, you must place ৳20,000 worth of bets before making a withdrawal. You can fulfill this by playing slots, cricket betting and casino games.
You can move up to VIP levels by playing regularly at fg64. There are three levels — Bronze, Silver and Gold. The weekly cashback goes up to 0.5% at Bronze level, 1.0% at Silver and 1.5% at Gold. The more active you are, the faster you will reach the next level.
VIP members receive cashback every week according to their level — up to 0.5% at Bronze, 1.0% at Silver and 1.5% at Gold. Cashback is generally added to the account on a set day of the week. Visit fg64's promotions page or ask in live chat for more details.
Yes, it is possible to withdraw winnings earned from a bonus — however the wagering requirement must be fulfilled first. Withdraw after completing the 10x wagering for the welcome bonus. The minimum withdrawal is ৳800. Be sure to read the full terms and conditions.
Safety and Responsible Gaming
Security Related
fg64 uses SSL encryption technology to keep all your personal and financial information secure. Your data is never sold or shared with third parties. Visit the privacy policy page to learn more about our privacy policy.
Yes, fg64 places the highest importance on responsible gaming. You can choose to temporarily suspend your account for a set period of time. Contact our support team to use the self-exclusion feature. Visit the responsible gaming page for more details.
fg64 provides tools such as deposit limits, session time reminders and self-exclusion for players. Always treat gaming as a form of entertainment, not a source of income. If you feel that gaming is getting out of control, contact support immediately.
fg64's live chat support is available in Bengali seven days a week, 24 hours a day. Use live chat for quick resolution of any issue — login, payment, game or bonus related. You can also contact by email: [email protected].
fg64 strictly follows a 21+ age policy. Age is confirmed during the account verification process. It is recommended to use parental control tools on devices to prevent younger family members from accessing the site. Responsible gaming is our core commitment.
Still have questions?
Our Bangladeshi support team is by your side 24/7. Contact us via live chat for quick help with any question or issue.
Chat with us on live chat