fg64 Terms and Conditions

1.1 Scope of Agreement

These terms and conditions ("Terms") apply to the fg64 platform and all services provided under it. "fg64", "we", "our" refers to the fg64 online gaming platform. "User", "you" refers to any person who visits the fg64 website or uses its services.

These Terms, together with our Privacy Policy and Responsible Gaming Policy, form a complete legal agreement.

1.2 Applicability

fg64 is an online gaming platform that provides Bangladeshi players with various gaming services including live casino, slots, and sports betting. By accessing the platform, you acknowledge that you are using these services voluntarily for personal entertainment purposes.

1.3 Language and Interpretation

These Terms are written in Bengali and the Bengali version shall be considered final. In the event of any dispute or ambiguity, fg64's interpretation shall be considered final, provided it is reasonable and fair.

2.1 Registration Requirements

To open an account with fg64, the following conditions must be met:

• You must be at least 21 years of age.
• You must register with accurate and truthful information.
• Each person may open only one account — multiple accounts are strictly prohibited.
• You are opening the account in your own name and for yourself, not on behalf of any third party.
• You must keep your account login details confidential and must not share them with anyone else.

2.2 Accuracy of Information

All information provided at the time of registration must be accurate, complete, and up to date. If false or incorrect information is provided, fg64 reserves the right to close the account at any time and forfeit all deposited funds. If any information changes, our support team must be notified immediately.

2.3 Account Security

You are solely responsible for keeping your account password and login details secure. If any unauthorized access to your account occurs, contact us immediately at [email protected] or notify us through 24/7 live chat.

3.1 KYC Verification Process

fg64 follows a "Know Your Customer" (KYC) policy. Prior to withdrawal or in the event of any suspicious activity, we may request the following documents:

• A clear photo of your National ID (NID) or passport.
• Proof of address (bank statement or utility bill issued within the last three months).
• Documents verifying ownership of the payment method.

The withdrawal process may be put on hold until KYC verification is complete.

3.2 Confidentiality of Information

All documents and information provided for verification purposes are stored with strict confidentiality. For more details, please read our Privacy Policy.

4.1 Deposit Rules

The following rules apply when depositing funds to fg64:

• Minimum deposit amount: ৳500 (for each method).
• Accepted methods: bKash, Nagad, Rocket, Upay.
• Deposited funds will only be accepted from a payment method registered in the name of the account holder.
• Deposits made through third parties are strictly prohibited.
• Each deposit transaction is verified by fg64 and is generally credited instantly.

4.2 Withdrawal Rules

The following rules must be followed for withdrawals:

• Minimum withdrawal amount: ৳800.
• Withdrawals can only be made to the same payment method used for the deposit.
• After a request is successfully submitted, the withdrawal is generally processed within 1 hour.
• Withdrawals may be held if KYC verification is not complete.
• Withdrawals cannot be made before bonus wagering requirements are met.

4.3 Transaction Cancellation and Reversal

Once a deposit is being processed, it cannot be cancelled. If there is an error with a deposit, contact our support immediately. fg64 reserves the right to correct any erroneous transactions caused by technical issues.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 10x — meaning the total bonus amount must be wagered 10 times before it can be withdrawn.

• The welcome bonus can be received only once per account.
• After claiming the bonus, the wagering requirement must be met within the specified time.
• There may be restrictions on using the bonus in certain games.
• If there is evidence of bonus abuse, fg64 reserves the right to cancel the bonus.

5.2 VIP Cashback Program

fg64 has three VIP tiers, each offering weekly cashback:

• Bronze: up to 0.5% cashback per week.
• Silver: up to 1.0% cashback per week.
• Gold: up to 1.5% cashback per week.

Higher tiers can be reached through regular play and demonstrated loyalty to the platform.

5.3 General Promotion Terms

Specific terms and conditions of fg64 apply to all promotions and bonuses. fg64 reserves the right to change, suspend, or cancel any promotion. If bonuses are claimed from multiple accounts, all associated accounts will be closed.

6.1 Fair Play Policy

All games on fg64 are operated in a completely fair and transparent manner. We work with world-class game providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and Ezugi. The outcome of every game is determined by a Random Number Generator (RNG).

6.2 Betting Limits

Each game has a set minimum and maximum betting limit. Betting limits may change when playing in bonus mode. fg64 reserves the right to change betting limits under certain circumstances.

6.3 Technical Issues

fg64 is not liable if the internet connection is lost or a technical issue occurs during play. However, a fair resolution will be attempted based on game data saved on the server side. Winnings displayed incorrectly due to a technical error may be considered void.

7.1 Strictly Prohibited Activities

Any of the following activities are completely prohibited on fg64:

• Creating or operating multiple accounts.
• Using the bonus system in a fraudulent manner (bonus abuse).
• Money laundering or transacting with illegal funds.
• Attempting hacking, cracking, or software manipulation.
• Collusive cheating or coordinating with other players to defraud.
• Using third-party software or bots to play automatically.
• Exploiting security vulnerabilities of the platform.
• Attempting unauthorized access to another user's account.

7.2 Consequences of Violations

If any of the above prohibited activities are involved, fg64 will immediately close the relevant account and forfeit all balances and bonuses. In serious cases, legal action may be taken.

8.1 fg64's Rights

fg64 may temporarily suspend or permanently close an account in the following circumstances:

• Any violation of these Terms occurs.
• False or incorrect information is provided.
• Failure to provide KYC verification documents.
• Evidence of fraudulent or suspicious activity is found.
• Account closure at the request of responsible gaming.

8.2 Voluntary Closure by User

If you wish to close your account at any time, email [email protected] or submit a request through live chat. All valid balances will be returned after verification.

9.1 Data Protection

fg64 uses SSL encryption technology to keep all your personal and financial information secure. We never store your full payment card number or password. For more details, please read our Privacy Policy.

9.2 Use of Information

The information you provide will be used solely for account management, transaction verification, the KYC process, and service improvement. Information is not sold or shared with third parties, except where required by legal obligation.

10.1 Conscious Play Policy

fg64 believes that gaming is a form of entertainment and should never be seen as a solution to financial problems. We encourage users to set their own limits and play responsibly.

• Never bet more than you can afford.
• Avoid the urge to place more bets to recover losses.
• Do not treat gaming as a source of income.
• Always prioritize your responsibilities toward family, friends, and work.

10.2 Support Services

If you feel you are affected by a gaming problem, please contact our support team. For more information and tools, visit our Responsible Gaming page.

11.1 Disclaimer of Liability

fg64 bears no responsibility in the following situations:

• Game losses due to internet disconnection.
• Unauthorized access to an account caused by the user's own negligence.
• Technical issues beyond fg64's control.
• Problems with the user's device or software.
• Delays or errors by third-party payment providers.

11.2 Service Availability

fg64 always strives to provide uninterrupted service, however temporary disruptions may occur due to maintenance, upgrades, or unforeseen technical issues. fg64 is not obligated to provide any compensation for such situations.

11.3 Winnings Cap

Each game or tournament may have a maximum winnings limit, which will be stated on the specific game page. Any abnormal prize amounts displayed due to a technical error will be considered void.

12.1 Right to Make Changes

fg64 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notice will be posted on the website and the "Last Updated" date will be revised.

12.2 Continued Use After Changes

If you continue to use the platform after the terms and conditions have been changed, you will automatically be considered to have accepted the new terms. If you do not agree to the new terms, stop using the platform and request account closure.

12.3 Contact

If you have any questions or comments about these terms, please contact us:

• Email: [email protected]
• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.