fg64's Privacy Policy —
Protecting your information is our commitment
This policy provides a full explanation of how your personal information is collected, stored, used, and protected on the fg64 platform.
About This Privacy Policy
fg64 (referred to below as "we", "us", or "platform") is committed to providing a safe and reliable online gaming experience for players in Bangladesh. This privacy policy describes what personal information we collect when you use the fg64 website and services, why we collect it, how we use it, and how we keep it secure.
By creating an account on the fg64 platform or by using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please do not use our services and contact our support team.
This privacy policy may change from time to time. If there are significant changes, we will notify you by email to your account address or through a platform notification. The latest version will always be available on this page.
Key points
- Data is protected by SSL encryption
- Information is never sold to third parties
- 24/7 support available in Bengali
- You have the right to have your data deleted
- Registration is for ages 21 and over only
Section 1 — What information we collect
Various types of information are collected to operate the fg64 platform and provide better service. A detailed description of the information collected is provided below:
1 Registration and identity information
When creating an account, we collect:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
2 Financial and transaction information
Information collected during deposits and withdrawals:
- bKash / Nagad / Rocket / Upay account number
- Transaction amount and date
- Transaction reference ID
- Balance and winnings history
3 Technical and usage information
Automatically collected while using the platform:
- IP address and device information
- Browser type and operating system
- Login time and session duration
- Gaming activity and betting history
- Information from cookies and tracking technologies
4 Identity verification (KYC) information
Collected to meet regulatory requirements:
- National ID card (NID) number
- Copy of passport or birth certificate
- Proof of address documents
- Selfie or photo (if required)
Section 2 — How we use information
fg64 uses collected information only for specific and lawful purposes. We never sell your information or share it with unauthorized third parties.
Account management
We use your registration information to create, verify, and maintain your account. Identity information is used to confirm age verification (21+) and to prevent fraudulent activity.
Transaction processing
Financial information is used to securely process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. This information is needed to enforce the minimum deposit of ৳500 and minimum withdrawal of ৳800.
Security and fraud prevention
Technical information is analyzed to detect unauthorized access, multiple account creation, and financial fraud. IP addresses and device information assist with security monitoring.
Customer support
Account information is used to provide 24/7 live chat support in Bengali and to resolve your issues quickly. Support tickets and chat history are retained for quality control.
Service improvement
The fg64 platform is improved by analyzing player experience, preferences, and gaming patterns. This analysis is done in aggregate and no individual is identified.
Communication and notifications
Your email address and mobile number are used to send important account updates, transaction confirmations, bonus offers, and security alerts. You may opt out of promotional messages at any time.
Section 3 — Information sharing and disclosure
fg64 does not sell, lease, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:
Service provider partners
Only the information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and gaming software providers. These partners are contractually required to uphold our privacy standards.
Legal obligations
If we are required to provide information in compliance with a court order, a lawful request from a law enforcement agency, or a directive from a regulatory authority, we are obligated to do so. In such cases, we will endeavor to notify you within the applicable legal limits.
Business changes
In the event of a merger, acquisition, or transfer of business assets, player information may be transferred to the new owner. You will be notified in advance and the same privacy protections will continue to apply.
Our commitment
- Information is never sold
- Not shared with advertisers
- Not used for political purposes
- No profiling without consent
- All partners are under contract
Section 4 — Cookies and tracking technologies
The fg64 website uses cookies and similar technologies that improve your browsing experience and ensure the platform functions correctly.
Essential cookies
These are required for login sessions, security tokens, and core platform functionality and cannot be disabled.
Analytics cookies
Used to analyze website traffic and user behavior. These collect aggregate data, not personal data.
Preference cookies
Store your language preference, display settings, and other personalized experience choices.
Security cookies
Store security-related information to detect unauthorized access and prevent fraud.
Cookies can be managed from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
Section 5 — Data security measures
fg64 applies the highest industry-standard security measures to protect your personal information. Our security framework is built on the following layers:
Encryption technology
All data transmissions are protected by SSL (Secure Sockets Layer) encryption. Passwords and sensitive financial information are stored using high-grade encryption algorithms that cannot be read by anyone other than authorized staff.
Secure server infrastructure
All fg64 data is stored on secure, controlled servers. Servers are kept protected through firewalls, intrusion detection systems, and regular security audits.
Access controls
Your personal information can only be accessed by authorized staff and only for necessary work purposes. All access is logged and reviewed on a regular basis.
Security breach response
If a data security breach occurs and your information is at risk, we will notify you by email within 72 hours and assist you in taking the necessary steps.
Section 6 — Your rights and controls
fg64 believes you should have full control over your personal information. You have the following rights:
Right to access information
You may request to see what information we hold about you. Once a request is submitted to the support team, the information will be provided within 30 days.
Right to correct information
If your account contains incorrect or incomplete information, you may request that it be corrected. Some information will be corrected after verification.
Right to delete information
After closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to object to processing
You may object to promotional communications or certain types of data processing. Once an objection is raised, we will stop that processing.
Right to data portability
You may request to receive your personal information in a structured, machine-readable format. This process may take up to 15 business days to complete.
Right to restrict processing
In certain circumstances you may request that processing of your information be temporarily restricted, such as while the accuracy of information is being verified.
To exercise any of the above rights, email our support team at [email protected] or contact us via live chat.
Section 7 — Data retention period
fg64 retains your information only for as long as necessary. Retention periods differ depending on the type of information:
Active account information
Core identity information is retained for the entire period your account remains active and for a specified period after account closure for necessary legal reasons.
Financial transaction records
Financial transaction records are retained for an extended period in accordance with legal and regulatory requirements. This includes details of all transactions completed through bKash, Nagad, Rocket, and Upay.
Support and communication records
Records of customer support chats and email exchanges are retained for a limited period to ensure service quality and for dispute resolution.
Deleting information
If a deletion request is made after closing your account:
- Personal identity information is deleted
- Gaming history is anonymised
- Marketing profile is deleted
- Some data may be retained due to legal obligations
Section 8 — Protection of Minors
21+ age limit strictly enforced
fg64 is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. An age verification process is followed at the time of registration.
If we become aware that a minor has created an account, that account will be immediately closed and the collected information will be deleted. If a parent or guardian becomes aware of their child's account, please contact [email protected].
Section 9 — Policy Changes and Updates
fg64 reserves the right to update this privacy policy over time. The following process is followed for any significant changes:
1 Prior notice
Notice will be given via email or on the platform at least 30 days before any important change takes effect.
2 Date of change indicated
Each update will clearly state the "last updated" date so you can easily track the changes.
3 Confirmation of consent
The first time you log in after a significant change, you will be asked to confirm your consent to the new policy.
It is recommended that you visit this page regularly. Continued use of the platform after a new policy takes effect will be considered as your acceptance of the updated policy.
Contact regarding privacy
Please contact our team for any questions, requests or concerns related to the privacy policy. We provide full support in Bengali.
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